This was at least our fourth loan or refinance on the past few houses with Norma—and for good reason. She proactively reached out with a limited-time opportunity to lower our rate offered by the lender due to an unexpended drop in rates, and we’re so glad she did. Norma’s patience in answering our many questions was truly appreciated, and she presented the numbers in a clear, straightforward way that made our decision easy. She coordinated seamlessly with the bank, appraiser, attorney, and everyone involved, keeping everything on track and meeting every deadline and estimate without a hitch. Her professionalism, attention to detail, and calm demeanor made the entire process smooth and stress-free. If we could give her more than five stars, we absolutely would. Norma continues to exceed our expectations every time.